Privacy Policy

At Verustat, we respect your privacy and are committed to protecting it.

 

This policy explains the types information we collect about those who visit our Website, how we use it, the conditions of disclosure, and how we keep it secure.

When we use the term “Website,” we are collectively referring to verustat.com, the Verustat mobile applications, and/or the portal.verustat.com; all are considered our Website.

We may update this policy on occasion, so please check this page from time to time to ensure that you’re good with any changes (see Changes to our privacy policy). By using our website, you’re agreeing to be bound by this policy.

Any questions regarding this policy and our privacy practices should be sent by email to privacy@verustat.com or by writing to Verustat, Inc. at 1569 Mallory Lane, Building 200, Brentwood, TN 37027. Alternatively, you may call 888-427-8500.

Consent to Verustat’s use of your personal data

Whenever you access our Website or provide us with personal data, you are consenting to its collection and use in accordance with this privacy policy. Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website or our mobile or desktop applications or remote patient monitoring devices.

This policy applies to information we collect:

  • On this Website;
  • In email, text, and other electronic messages between you and this Website;
  • Through mobile and desktop applications you download from us, which provide dedicated non-browser-based interaction between you and us;
  • When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy; and/or
  • When you use one of our remote patient monitoring devices.

It does not apply to information collected by any third party, including through any application or content (including advertising) that may link to or be accessible from the Website.

Protecting the privacy rights of children

Our Website is not intended for children 16 years of age and younger. No one age 16 or younger may provide any personal information to or on the Website or through any of the other means described above. We never knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, phone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at privacy@verustat.com.

California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see Your California privacy rights for more information.

Information we collect

We collect information from and about users of our Website and remote monitoring devices, including information:

  • By which remote monitoring device users may be personally identified, such as name, postal address, email address, phone number, date of birth, gender, language, caregiver and insurance information, so you may be contacted online or offline ("personal information");
  • That is about you but individually does not identify you; and/or
  • About your internet connection, the equipment you use to access our Website and other services, and usage details.

How we collect information

  1. Directly from you when you provide it to us. This includes:
    • Information provided at the time of registering to use our Website, subscribing to our service, posting material, or requesting further services. We may also ask you for information when you report a problem with our Website or our services. Records and copies of your correspondence (including email addresses), if you contact us;
    • Your responses to surveys that we might ask you to complete for research purposes;
    • Your search queries on the Website; as well as,
    • Information to be published or displayed (hereinafter, "posted") on public areas of the Website, or transmitted to other users of the Website, or third parties (collectively, "User Contributions").
  2. Automatically as you navigate through the site, information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons and other tracking technologies. See Information we collect through automatic data collection technologies for detailed information.
  3. From third parties, for example, our business partners.

Information we collect through automatic data collection technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website; and
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns;
  • Store information about your preferences, allowing us to customize our Website according to your individual interests;
  • Speed up your searches; and
  • Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
  • Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Your choices about how we use and disclose your information.
  • Web Beacons. Pages of our the Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

How we use your information

The information that we collect about you or that you provide to us, including any personal information is used:

  • In accordance with HIPAA Security and Privacy Rules.
  • To best present our Website and its contents to you.
  • To provide you with information, products, or services that you request from us.
  • To fulfill any other purpose for which you provide it.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
  • To notify you about changes to our Website or any products or services we offer or provide though it.
  • To allow you to participate in interactive features on our Website.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

What we may share

We may disclose aggregated information about our users and information that does not identify any individual. Personal information that we collect, or that you provide, may be disclosed in the following ways:

  • In accordance with the HIPAA Security and Privacy Rules.
  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our users is among the assets transferred.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Your choices about how we use and disclose your information

We care to provide you with choices regarding the personal information you share with us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe's website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

California residents may have additional personal information rights and choices. Please see Your California privacy rights for more information.

Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request to this designated address: privacy@verustat.com. However, please know we do not currently sell data triggering that statutes opt-out requirements.

Accessing and correcting your information

You can review and change your personal information by logging into the Website and visiting your account profile page.

You may also email us at privacy@verustat.com to request access to, correct or delete any personal information that you have provided to us. Know that we cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

California residents may have additional personal information rights and choices. Please see Your California privacy rights for more information.

SMS/US short code terms

  1. When users verbally opt into Verustat SMS communications, they can expect to receive what they have verbally agreed to receive, including reminder notifications and alerts when readings fall outside of doctor-prescribed ranges, etc.
  2. You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
  3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at 888-427-8500.
  4. Carriers are not liable for delayed or undelivered messages.
  5. As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
  6. Verustat does not share personal identifiable information collected through SMS/short code to either affiliated or non-affiliated third parties for its own marketing purposes. We invite users to read our entire Privacy Policy.

Your California privacy rights

If you are a California resident, State law may provide you with additional rights regarding the use of your personal information, including a right to knowledge, access, and deletion of their personal information under the California Consumer Privacy Act. California consumers also have a right to opt out of the sale of their personal information by a business and a right not to be discriminated against for exercising one of their California privacy rights. Learn more about your California privacy rights

California's "Shine the Light" law (Civil Code Section § 1798.83)

This permits users of our app who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please email privacy@verustat.com, or mail a letter to Verustat, Inc., 1569 Mallory Lane, Building 200, Brentwood, TN 37027. Note: we do not currently disclose personal information to third parties for their direct marketing purposes.

Do Not Track (DNT)

Verustat does not track its customers over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals. Third parties cannot collect any other personally identifiable information from Verustat’s websites unless you provide it to them directly.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about providing information in public areas of the Website, like message boards. The information you share in public areas may be viewed by any user of the Website.

Changes to our privacy policy

Any changes we make to our privacy policy will be indicated by a notice on this privacy policy page and on the home page of verustat.com. If we make material changes to how we treat our users' personal information, we will notify you by email to the primary email address specified in your account and/or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.